Explaining the Order Form
The order form on the following page is available for you to
print out and
fax or mail to us if you would prefer to submit your order that way. The
following items MUST be filled out for your order to be filled.
-
Name as it appears on your credit card (whether you are
paying by credit card or not)
-
Billing address of credit card (whether you are paying by
credit card or not)
-
Shipping address if different from the billing address
-
Daytime telephone number so that we can contact you if we
have any questions about
your order
-
Email address in case we are unable to reach you by
telephone
-
Method of payment: credit card or money order.
-
If paying by credit card, the credit card number and full
expiration date
as well as your signature must be on the form.
-
The quantity, part number, and exact description (size,
color and shape if needed)
of each item that you are ordering.
Go to Order Form
Shipping Information
All domestic shipments are made by US Postal Service via
Priority Mail Delivery Confirmation unless otherwise specified by the
purchaser. Shipping charges are for the actual postage costs only and
begin at $4.80, based on package weight.
All international shipments are made by US Postal Service via
Global Priority Mail. If requested, shipments will be sent via First Class
International mail - usually a substantial cost savings. Orders of more than 4 pounds will be shipped in
separate packages to allow less expensive shipping procedures to be used.
International shipments are not guaranteed for safe and secure arrival.
A handling fee of $1.50 is added to all shipments with less than
$10 of merchandise purchased.
Submitting Your Order Form
Fax your order to: 651/645-5745. Our fax is used for
orders only, inquiries and questions should be Emailed to us, or feel free to
phone us at 651/645-0343. Please make sure that the order is very
legible, fax machine transmissions are often blurry.
OR mail your order to (DO NOT include payment until we have
contacted you with a total amount for your order):
Stormcloud Trading Co
725 Snelling Avenue North
St Paul, MN 55104
Payment Questions
Should I include my
money order with
the order form I am mailing in?
NO, don't include your money
order when you
submit your order. We will pull your items for you, apply any discounts
that can be applied, and compute the shipping charges of your order.
We will then contact you via Email or telephone with the total amount for your
money order
and set your order aside for you until it arrives. You will have
a total of 14 days to submit your money order to us before your order
will be automatically cancelled. Your order
will be shipped to you the next business day after your money order has been
received.
What if I want to pay by PayPal?
Because of their excessive fees, we do
not use PayPal.
What credit cards do you accept?
Stormcloud Trading (Beadstorm) accepts
Visa, MasterCard, Discover and most check debit cards. Make sure that
you have put your daytime phone number on the order form so that we can
contact you if there are are problems or questions about your credit card
payment.
What about COD shipments?
Stormcloud Trading (Beadstorm) does NOT
ship COD. We will contact you to arrange for payment.
What if I want to return some of the beads
that I received? How will my refund be handled?
We understand that returns will happen
and try to accommodate you. You have 10 days after you have received
your order to contact us and tell us that you are returning some of your
products. If you placed your order on your credit card, we will apply
any refunds directly to your account once the merchandise is back in our
hands. If you placed your order via money order, we will
send you a check for your refunded amount after your original payment has
cleared. Any discounts that were based on quantity purchases will be
adjusted if your returns changed your discount percentage.
All
returns must be in original unused condition to
be refunded. Animal parts, cassette tapes, stringing
materials and cut products (wire, cording,
etc) are non-returnable.
Are there additional questions that you
have? Feel free to Email us
directly for answers.
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